Privacy Policy

Vardevo (OPC) Private Limited, CIN U62090GJ2026OPC176446, registered office at 5 Parul Shopping Center, Satellite Road, Ahmedabad, Gujarat 380015, India.

• Account data: name, phone number, email address, language preference.
• Listing data: property details, location, photos, and pricing you choose to publish.
• Communication data: messages you send through in-app chat, support tickets, and visit requests.
• Location data: the area/society you search or list in, and precise coordinates only if you place a pin on the map.
• Device data: a device identifier used for fraud prevention and to remember your preferences.
• Payment data: transaction records (amount, purpose, status) for purchases you make. We do not store your card, UPI, or bank details — these are collected and processed directly by our payment processor, Razorpay.

We use your data only for the purposes you'd expect from a property marketplace:

• To create and operate your account, and to show your listings to other users.
• To connect buyers and owners directly through chat, calls, and WhatsApp.
• To process payments for contact unlocks, listing plans, and add-ons.
• To send you transactional emails and notifications about your account, listings, leads, and support requests.
• To screen listings for safety and legal compliance (for example, blocking discriminatory tenant preferences).
• To respond to support requests and legal obligations.

We do not use your data for third-party advertising, and we do not sell your personal data to anyone.

We share data only with the service providers (data processors) that operate POL, and only to the extent needed for them to provide their service to us:

• Supabase — database hosting and authentication.
• Razorpay — payment processing (PCI-DSS compliant; POL never sees your card/bank details).
• Anthropic (Claude) — AI features such as search parsing, listing extraction, price suggestions, and safety screening. Only the specific text you submit (e.g. a pasted listing description) is sent for this processing.
• Cloudinary — photo storage and delivery.
• Resend — transactional email delivery.
• Google Maps — displaying property locations on a map.

Your name and unlocked contact details are visible to the other party in a chat or unlock you initiate — this is the core function of the platform. We disclose data to law enforcement or courts only when legally required to do so.

As a data principal, you have the right to:

• Access a copy of your personal data (Profile → Your data → Download my data).
• Request correction of inaccurate data (edit your profile or listings directly).
• Request erasure of your data (Profile → Your data → Delete my data). This removes your listings, saved properties, and requirements, and clears your name and phone from your profile. Payment records are retained for accounting purposes, and messages already sent to another user remain visible to that user.
• Withdraw consent for optional data uses (such as marketing emails) at any time.
• Nominate another individual to exercise these rights on your behalf, in case of death or incapacity, by writing to our Grievance Officer.

From your Profile, you can switch between Standard (preferences sync across devices, alerts and match scores are enabled) and Private (nothing syncs across devices, no alerts, and any aggregate reporting we generate excludes identifying details about you).

We retain account and listing data for as long as your account is active. Payment records are retained as required for accounting and tax law. If you delete your account data, some information may persist in backups for a limited period before being permanently purged.

Data is encrypted in transit (HTTPS/TLS) between your device and our servers, and between our servers and our processors. Access to production data is restricted to what each service provider needs to do its job.

POL is intended for users aged 18 and above, consistent with the platform's use of real payments. We do not knowingly collect data from anyone under 18.

If we make a material change to this policy, we'll update the effective date above and, where required, notify you directly.

For any privacy complaint or data-protection query, contact our Grievance Officer:

Grievance Officer, Vardevo (OPC) Private Limited
Email: vardevolabs@gmail.com
Phone: +91 74860 56074
Address: 5 Parul Shopping Center, Satellite Road, Ahmedabad, Gujarat 380015, India

You may also escalate unresolved grievances to the Data Protection Board of India as provided under the DPDP Act.